What are the three columns in the LOC?

• A. Issues, actions, results
• B. Defects, causes, remedies
• C. Requests, approvals, closures
• D. Complaints, measures, rectification

Answer: (D)

This question tests how the LOC is organized to track issue handling from start to finish. The three columns capture the flow: complaints, measures, and rectification. Complaints record the reported problem or dissatisfaction from a user or stakeholder. Measures document the actions taken to address the issue—investigation steps, containment, interim fixes, or mitigation. Rectification records the final corrective action, verification of the fix, and closure.

So, the best choice matches this lifecycle: logging the complaint, the steps taken to address it, and the final resolution. Other options describe different workflows or terminology that don’t align with this specific issue-to-resolution structure.