Who is primarily responsible for dealing with the customer directly while the engine is under MTU control?

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Multiple Choice

Who is primarily responsible for dealing with the customer directly while the engine is under MTU control?

The main idea is that the Customer Account Manager is the primary liaison with the customer when MTU is in control. This role owns the business relationship, understands what the customer needs, handles contract terms and service levels, and serves as the go-to person for status updates, change requests, and any escalations. The Program Manager is focused on coordinating MTU’s execution—schedule, milestones, and resources—so they may interact with the customer, but they aren’t the primary customer-facing contact. The Sales Representative is typically involved in the sales phase rather than ongoing execution, and the Quality Engineer concentrates on product quality, not the ongoing customer liaison.

The main idea is that the Customer Account Manager is the primary liaison with the customer when MTU is in control. This role owns the business relationship, understands what the customer needs, handles contract terms and service levels, and serves as the go-to person for status updates, change requests, and any escalations. The Program Manager is focused on coordinating MTU’s execution—schedule, milestones, and resources—so they may interact with the customer, but they aren’t the primary customer-facing contact. The Sales Representative is typically involved in the sales phase rather than ongoing execution, and the Quality Engineer concentrates on product quality, not the ongoing customer liaison.

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